Return shipment

Return procedure: Returns within Germany (in accordance with point 5 of our GTC)

For exchanges / complaints and returns within the scope of the right of withdrawal, please send the goods received back to us. The withdrawal period begins with the delivery of the shipment to the customer and is 30 days. The return shipment is free of charge for you and can be initiated in your user account. If you have any questions about your return, please contact [email protected].

Return address

KYHU UG
c/o HatUp Onlineshop
Talstraße 18
08066 Zwickau

Packaging Ordinance:

Under the German Packaging Ordinance, we are obliged to take back packaging for our products that does not bear the mark of a nationwide disposal system (such as the "Green Dot") free of charge and to ensure that it is reused or disposed of.

You have the option of sending the packaging to us at our expense

Delivery address:
KYHU UG
c/o HatUp Onlineshop
Talstraße 18
08066 Zwickau

or return it to us. Please contact us at 0375 / 56745-14 - [email protected] before returning the goods.

The packaging will be reused by us or disposed of in accordance with the provisions of the Packaging Ordinance. If you are a consumer, you also have the option of putting the packaging in the waste paper collection.

Our transport packaging bears the RESY mark (www.resy.de).

You can find out where you can dispose of them at Vfw GmbH
Max-Planck-Straße 42
50858 Cologne

Tel 02234 / 9587-0
Fax 02234 / 9587-200
http://www.vfw-gmbh.eu

Costs may be incurred for disposal there, which will be reimbursed by us.